Tech transformation for PE-Backed Insurance Group

Strategic Transformation: Building a Secure and Scalable Technology Foundation for a PE-Backed Insurance Broking Group

The Client and the Challenge

Falx partnered with a private equity-backed insurance broker on a critical, accelerated project: to execute an aggressive “build-and-build” M&A strategy. The group’s existing technology infrastructure was a significant bottleneck, presenting high risk due to legacy applications, inconsistent cyber security, and fragmented IT operations.

This environment threatened to derail acquisition integrations, increase operational risk, and fail to meet the rigorous standards expected by the Board and regulatory bodies. A comprehensive technology transformation was essential to deliver on the PE mandate and ensure a foundation for scalable, secure growth.

Falx’s Solution

Falx delivered a holistic, multi-phase engagement addressing technology risk across the client’s growth cycle through a strategic partnership encompassing governance, pre-deal assurance, operational transformation, and long-term support.

1. Technical Due Diligence (TDD) De-risking new acquisitions by providing clear assessments of target companies’ technology health, integration complexity, and inherent cyber risks.

2. Fractional Leadership Providing Fractional CTO and CISO resources to establish strategic governance, align technology with business goals, and formalise security policy and compliance oversight.

3. Technology Remediation & Modernisation A fundamental overhaul to secure the core. This included establishing a secure, resilient Microsoft Azure and Microsoft 365 environment, implementing security baselines (Defender, Intune, Conditional Access), formalising IT operations, and establishing MI/reporting capabilities.

4. Legacy Application Refactoring: Eliminating critical risk by refactoring, replacing, or migrating four core vulnerable applications and rebuilding customer-facing websites onto secure, modern platforms.

5. Managed Services: Transitioning into an ongoing partnership to provide IT Service Desk, IT Operations, Managed Infrastructure, and Managed Security. This ensures the new, secure environment is maintained, continuously monitored, and protected by expert resources without requiring the group to build a costly in-house function.

Results & Business Impact

By acting as a true technology partner - combining strategic advisory, hands-on execution, and continuous managed services - Falx delivered a measurable transformation that directly supports the client’s PE investment thesis:

• De-Risked M&A: The foundation for seamless and rapid post-acquisition integrations is now in place, allowing the group to confidently pursue its build-and-build strategy with reduced integration failure risk.
• Enhanced Security and Compliance: Significant improvement in the overall security posture, reducing threat exposure and increasing readiness for regulatory expectations (FCA) and technical audits.
• Improved Operational Efficiency: Streamlining technology operations, which has already led to a reduction in support tickets and a faster Mean Time to Resolution (MTTR) for critical issues, and increasing internal team productivity.
• Scalable Platform: The group now operates on a modern, robust, and scalable technology platform, prepared to handle exponential growth without suffering operational failure.

“Efficiency is doing things right; effectiveness is doing the right things.” – Peter Drucker

Unlock Growth and Mitigate Risk

Is your organisation ready to support a high-velocity technology transformation? Partner with Falx to secure your foundation, accelerate your integration, and build a technology-enabled future.